At our digital store, we are committed to providing high-quality virtual products and services for the creation, management, and support of esports leagues. Our digital offerings include league setup, automated tournament management tools, custom branding, sponsorship solutions, coaching analytics, and API integrations. Every service is carefully developed to enhance the esports experience, making it more streamlined, competitive, and engaging.
However, we recognize that unexpected issues may arise, and we aim to address concerns in a fair and transparent manner. Since all our products are delivered digitally, refunds are generally not applicable in the same way as for physical goods. Instead, we focus on ensuring accessibility, resolving technical issues, and offering alternatives where necessary.
Eligibility for Refund Consideration
Our digital esports services are designed for instant access and usage, meaning that once a product has been purchased and activated, it cannot be “returned” in the traditional sense. Refund requests will only be considered in cases where:
- A technical issue or error prevents the purchased service from functioning as described.
- The digital content received does not match the description or specifications provided at the time of purchase.
- A customer has not received access credentials, activation links, or downloadable files after completing the transaction.
In such cases, we encourage users to contact support for troubleshooting, assistance, or an alternative solution before requesting a refund.
Non-Refundable Digital Services
Certain products are not eligible for refunds due to their nature and instant accessibility. These include:
- Custom esports league setups and branding packages that are specifically designed for an individual league or team.
- API integrations and automation tools, once configured and activated for an esports platform.
- Virtual tournament management systems, after league data has been input and brackets generated.
- Coaching analytics and performance assessment reports, as these are tailored based on uploaded player data.
- Sponsorship and monetization consulting services, where strategies have already been provided.
These digital services are delivered instantly or customized based on user input, making them ineligible for refunds once accessed or implemented.
Technical Issues & Product Access
If a purchased service or digital tool fails to function properly, we are committed to resolving the issue promptly. Customers experiencing difficulties with:
- Account access to their league dashboard or tournament system.
- Incorrect or missing features in their esports league setup.
- Integration errors preventing API services from working as intended.
Should report the issue immediately. Our team will assess the problem and provide technical support, alternative solutions, or replacement access where applicable.
Disputed Transactions & Unauthorized Purchases
In cases where a charge appears incorrect or unauthorized, we encourage immediate contact with our support team. While accidental purchases are generally not eligible for refunds, assistance is available to clarify billing details and resolve disputes. For security reasons, users may be required to provide proof of unauthorized transactions before further action is taken.
Alternative Solutions to Refunds
Instead of traditional refunds, we may offer:
- Access to an alternative service of equal value, should the original purchase not meet expectations.
- Future credit applicable to another esports league service or product.
- Additional support, modifications, or updates to ensure satisfaction with the digital service.
Customer Responsibility & Pre-Purchase Guidance
We strongly advise all customers to carefully review product descriptions, technical requirements, and service details before purchasing. Since our esports solutions involve customization and platform integration, we encourage reaching out with any pre-purchase questions to ensure that the selected service aligns with specific needs.
Exceptional Circumstances
While our policy is structured to protect both our customers and the integrity of our digital services, we recognize that unique situations may arise. Refund requests are reviewed on a case-by-case basis, and while not guaranteed, we remain committed to providing fair and reasonable resolutions.
Support & Assistance
For any refund-related concerns, technical difficulties, or questions about purchased services, our support team is available to assist. We strive to maintain the highest standards of service, ensuring that every customer receives full value from their esports league management tools and digital services.